Privacy Policy

Privacy Policy for https://citations-nsw.thebestlocalpro.com

Introduction

Welcome to https://citations-nsw.thebestlocalpro.com (hereafter referred to as “we,” “us,” or “our”). We are dedicated to protecting the privacy and data security of our users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in alignment with various global privacy regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services linked from our platform, as they have their own privacy policies governing user data.

Processing Activities

This policy explains how we handle your personal information in the following scenarios:

  1. Authorized User Activity: When you use our applications and services with an account registered to you.
  2. Website Visits: If you visit any pages on our website linked to this Privacy Policy.
  3. Communication: For all forms of communication initiated by us, including emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data from users, which can include:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Data needed for processing transactions, such as cardholder name, card number, expiration date, and security codes.
  • Financial Information: This may be collected for billing purposes and includes bank account details or financial transaction records.
  • Purchase Information: Details about products or services you have purchased from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  • Location Data: Your geographical location data when you use our location-based services.
  • Feedback: Any comments, reviews, or responses you provide to surveys or feedback forms.
  • Social Media Information: Data from social media platforms when you interact with our content or share it.
  • Product Information: Details about products you view, search for, or purchase on our website.

We collect this information through various means: user input forms, online interactions, automated tracking technologies (like cookies and pixels), and third-party data providers who assist us in verifying and enhancing user data.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your device that serve different functions:

  • Strictly Necessary Cookies: Ensure basic functionalities of our website, such as allowing you to log in securely.
  • Preference Cookies: Remember your preferences, such as language settings or display options.
  • Analytics Cookies: Track and analyze user behavior, providing insights for us to improve our services.

Users can control non-essential cookies through our Cookie Manager, where you can manage and customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and its purpose:

  • Account Information: Retained until your account is active or as required for legal compliance.
  • Payment Data: Securely stored for billing and fraud prevention purposes, in accordance with payment card industry standards.
  • Purchase History: Kept for a limited period to support customer service and improve future shopping experiences.
  • Analytics Data: Aggregated and anonymized data used for analytics may be retained indefinitely for trend analysis.

Once the retention period expires or when you request deletion, we will securely delete or anonymize your personal data from our systems.

Security Measures

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Request the deletion of your data, except where required by law.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to or opt out of processing activities for specific purposes.
  • Non-Discrimination: Ensure that exercising your rights does not adversely affect your relationship with us.

To exercise these rights, please contact our Data Privacy Team using the details provided in the ‘Contact Information’ section below. We will respond to your requests as quickly as possible and within legal timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:

We are committed to addressing your inquiries and ensuring a transparent and secure user experience.